AUCTION GUIDE
HOW TO BID?
Settlement
After the auction closes, you will get your settlement within 24 hours, and then you can start making an appointment.
Appointment
We strongly encourage you to schedule a pickup appointment through our website. Please refrain from reserving more than one time slot, as this may prevent other bidders from securing a pickup time and create unnecessary confusion during the process. Appointments must be booked at least 24 hours in advance, as same-day reservations cannot be accommodated to ensure your items are prepared and ready for collection. Upon scheduling your appointment, you will receive a confirmation email to verify the scheduled details. Please review the email carefully and contact us promptly if any adjustments are required.
Pick-up
Items must be picked up during business hours:
– Monday to Friday: 10:00 AM – 5:00 PM
– Saturday: 12:00 PM – 5:00 PM
Please note that wait times for walk-ins may vary, as priority is given to those with scheduled appointments.
Identity Verification and Required Documents
To release your items, please bring the following documents:
- A valid photo ID
- The payment card used for purchase
- Your settlement
Failure to provide these documents may result in item retention. Items will be withheld until proper verification is completed or alternative payment arrangements are made.
Accommodations
All shipping requests must be submitted within one week of the auction’s closure through our BIDABID shipping portal at Submit Shipping Request. A separate shipping request is required for each settlement requiring delivery. You will receive a shipping invoice along with an update on the status of your request. Late shipping requests may not be honored, and items without finalized arrangements may be deemed abandoned.
Can I Remove My Bid?
All bids are final and irrevocable once submitted. Items are described to the best of our ability, with relevant photos provided unless the items are sealed. Please note that some photos may be sourced from platforms such as Amazon or official websites and may not represent the actual condition of the item. Please carefully evaluate your interest in the item before placing a bid, as errors or mistakes do not qualify for our Return and Refund Policy.
What Is Buyer Premium?
A buyer’s premium is an additional fee applied to the winning bid. This premium is set at 15%, along with a $1 handling fee for each lot won. For example, if your winning bid is $10, a 15% buyer’s premium will add $1.50, and the $1 handling fee will bring the total to $12.50 before tax. Applicable taxes will be added to the final total.
How To Make Payment?
– Payment must be completed within 24 hours following the auction’s conclusion. Accepted forms of payment include Visa, Mastercard, Discover, and American Express. All purchases will be automatically charged to the credit card provided at the time of registration once the auction ends. Failure to settle an invoice may result in the forfeiture of items and potential restrictions on future bidding privileges.
– When registering for our auctions on HiBid, a temporary $1 authorization will be applied to your credit card to verify its validity and ensure it meets the platform’s system requirements. This process is automatically managed by HiBid’s system and is not determined or controlled by BIDABID. The $1 authorization is not an actual charge and will be released back to your account in accordance with your bank’s processing policies. If you have any questions about this process, please refer to HiBid’s official documentation or contact their support team.
SERVICE
Pick-up Services
– After the auction closes, you will get your settlement within 24 hours, at which point you may schedule a pickup appointment. We strongly recommend scheduling your appointment through our website to ensure a smooth and efficient process.
– Appointments must be booked at least 24 hours in advance to ensure your items are prepared and ready for pickup. Same-day reservations or bookings with less than 24 hours’ notice cannot be accommodated.
– Please do not reserve more than one time slot, as this may prevent other bidders from securing their appointments and create confusion during the pickup process.
– Once your appointment is scheduled, we will send you a confirmation email to confirm the details.
– Walk-in customers may be accommodated if capacity allows, but no walk-ins will be accepted after 5:00 PM. Priority is given to those with scheduled appointments and wait times for walk-ins may vary.
– Identity Verification: To verify your identity, please bring a valid photo ID and the credit card used for payment
Delivery Services
– Buyers must request shipping through our shipping portal at Submit Shipping Request within one week of the auction’s closure.
– A separate shipping request is required for each settlement requiring delivery. Once approved, you will receive a shipping cost estimate, which must be approved in our shipping portal before shipping arrangements can be finalized. We work with third-party logistics service providers, including but not limited to UPS, FedEx, and USPS.
– After payment is received, tracking information will be provided when your items are shipped.